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Working as a shop attendant in a milk tea shop was a fast-paced and hands-on experience. From preparing drinks to handling customer orders, I learned the value of efficiency, attention to detail, and great customer service. It was more than just making milk tea—it was about creating a good experience for every customer, managing time under pressure, and keeping the store running smoothly. That role taught me teamwork, patience, and the ability to adapt quickly, skills that continue to help me in my career today.

As an Operations Manager, I ensure that everything runs smoothly—from sales to delivery—while keeping the team motivated despite the daily challenges. It’s a tough job, but seeing my team grow, work efficiently, and feel empowered makes it all worth it. I thrive in creating processes that not only improve operations but also foster a positive and productive work environment.

Managing selling platforms like Shopee, Lazada, and TikTok Shop is a handful—it requires quick thinking, patience, and attention to detail. From answering endless customer inquiries to processing orders smoothly, every day brings new challenges. But despite the fast-paced nature, it’s fulfilling to see satisfied customers and a well-run system. It has strengthened my multitasking skills, problem-solving abilities, and adaptability—making me even more efficient in handling operations.