Vina

Freelance Customer Service Representative | General VA

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

April 4th, 2025 (yesterday)

Member Since

February 10th, 2023

Profile Description

With four years of extensive experience in customer support, I am confident in my ability to contribute effectively to your Upgrade to see actual info my previous role, I served as a Customer Support Representative for a reputable e-commerce company, where I honed my skills in providing top-notch service to both US and Canadian customers. My responsibilities included handling various customer queries through email support, live chat support, and inbound/outbound calling.One of my key strengths lies in managing customer concerns related to refunds, returns, order information, order tracking, and replacements. I have a proven track record of efficiently resolving customer issues, ensuring their satisfaction while adhering to company policies and procedures. My approach is focused on clear communication and empathetic problem-solving, fostering positive customer experiences.Additionally, I have experience in product content writing, where I played a crucial role in creating engaging and informative content for our products. This skill not only allowed me to provide comprehensive assistance to customers but also contributed to an improvement in overall customer satisfaction.