Albey

Remote eCommerce Customer Service & Technical Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.30/hour ($756.80/month)

Bachelors degree

Last Active

March 22nd, 2025 (2 days ago)

Member Since

February 10th, 2023

Profile Description

I'm a Remote eCommerce Customer Service and Technical Support Specialist with over six years of experience helping customers via email, chat, and phone. I've worked with eCommerce and subscription brands like Condé Nast and HelloFresh, handling a wide range of concerns, including subscriptions, orders, technical issues, and billing.
I have strong problem-solving skills and use CRM systems like Zendesk, Gladly, and Shopify to manage interactions and provide clear, step-by-step technical support. At Condé Nast, I managed support for 16 brands, consistently receiving high customer satisfaction ratings.
I'm good at working independently from home, adapting easily to changing situations, and managing multiple tasks even when things get busy. I understand the importance of clear communication and resolving issues quickly, and I take pride in building strong relationships with customers. My experience and focus on delivering excellent service will allow me to make a valuable contribution to your team. I'm excited to learn more about this role and how I can help your company succeed.