Matthew

General Virtual Assistant/Integration/Quality Assurance

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Overview

Looking for full-time work (8 hours/day)

at $8.22/hour ($1,446.72/month)

Bachelors degree

Last Active

February 25th, 2025 (yesterday)

Member Since

January 18th, 2016

Profile Description

A total of 8 years of experience working online:
* 14 months as a General Virtual Assistant
* 13 months as a Technical Support (w/ a bit of Sales)
* 6 months as an Outbound Appointment Setter
* 2 years in Customer Support
* 3 years as IT/System Admin

Skills:
* Administrative Tasks
* CRM Management
* Data Reporting
*Integrations (Zapier)
* HubSpot Automation
* Phone System Admin (Zoom and Twilio)
* Tool Evaluation & Implementation
* Documentation & Knowledge Sharing
* Data Entry
* Transcription
* Email Management
* Web Research
* Appointment setting
* Customer Service/Care/Support
* Quality Assurance - Call monitoring, Reporting, Analysis, Coaching
* Microsoft Applications (Word, Excel, PowerPoint, Outlook, etc.)
* Google Office Apps (Docs, Sheets, Slides, etc.)
* Video editing
* Keen to details

7 years experience working in a BPO. 
* 2 years as a Tier 1.5 Technical Support
* 3 years as a Quality Assurance Specialist
* 2 years experience as a Quality Assurance Supervisor 

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

I've been a technical support and customer support for more than 10 years

Office and Administration

Experience: 2 - 5 years

I am our director's go-to person when he wants to learn about a new app, do some research or conduct an experiment with our systems

Other Skills

Marketing » CRM » HubSpot CRM

Experience: 2 - 5 years

I'm our company's super admin

E-Commerce » Inventory Management

Experience: 2 - 5 years

We usually help out with monitoring the supplies and stocks for our inventory through Unleashed

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

* I was able to use MS Excel in creating a QA monitoring form * This is my go-to when creating reports. I use formulas and conditional formatting whenever needed.

Video Editing

Experience: 1 - 2 years

I used to be a videographer and at the same time, edit my own videos. We usually cover special events such as weddings, 18th birthdays, and baptisms.

Basic Information

Age
37
Gender
Male
Website
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Address
Davao City, Davao Del Sur
Tests Taken
IQ
Score:  125
DISC
Dominance: 40%
Influence: 9%
Steadiness: 29%
Compliance: 44%
English
B2(Upper Intermediate)
Government ID
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