Team Leader Disputes and Chargebacks |Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.32/month)

Bachelors degree

Last Active

November 24th, 2024 (4 days ago)

Member Since

February 6th, 2023

Profile Description

I have extensive knowledge in handling customer disputes and chargebacks, as well as addressing customer concerns. Currently, I hold the position of Team Leader for Disputes and Chargeback, where I liaise with our US clients on a daily basis to ensure compliance with regulations and contractual obligations. My expertise in customer service and excellent communication skills enable me to interact effectively with customers. Previously, I worked as a Risk Dispute Analyst, where I investigated fraudulent activities relating to cardholder accounts, and as a Customer Service Representative, where I handled delivery, orders, refunds, and returns. During my Call Center Reigning Days, I consistently exceeded the quota requirements set by my previous employers, demonstrating my flexibility and attention to detail.

With my experience and skills, I am confident in my ability to adapt to any task assigned to me. I am committed to completing any task entrusted to me, and you can depend on me to be reliable during difficult times. If required to learn a new program, I am confident that I can quickly grasp it, as I am accustomed to teaching myself new programs by exploring and understanding their purposes. I am a quick learner who can adapt to any changes, and I require minimal supervision once I am familiar with the job requirements. I can assure you that I will not be a liability but a valuable asset to any job assigned to me, and my priority is always to ensure 100% client satisfaction.