Current Employment Status:
Hired Full Time on Apr 5, 2022

Rizalia

English Customer Service Virtual Assistant

99 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

February 2nd, 2025 (today)

Member Since

January 16th, 2016

Profile Description

My main objective is to help clients by doing office work. I have 5 years of experience working in a call center as an Agent, Team Leader and a Quality Assurance Analyst. I've been working online for almost 5 years and I've worked as a Virtual assistant in an insurance company for almost 4 years in Upwork(Odesk). I've worked in a BPO for  healthcare insurance company(Anthem) for 3 years. I'm always ready to work and learn new things.

Top Skills

Experience: 1 - 2 years

I am an experienced social medial manager. I usually do outreach, create social media postings using VistaCreate and schedule them via Publer. I also do prospecting or lead generation for clients.

Experience: 2 - 5 years

With a proficiency in cold calling that sets me apart, I possess exceptional communication and persuasion abilities. My approach is characterized by a strategic and personable demeanor, allowing me to establish rapport swiftly and navigate conversations with ease. I am adept at identifying potential clients' needs, articulating product or service benefits, and closing deals effectively. Through effective objection handling and active listening, I tailor my pitch to address specific concerns, maximizing success rates. My cold calling skills not only focus on quantity but also prioritize quality interactions, ensuring a positive and lasting impression on potential clients.

Experience: 1 - 2 years

With a knack for precision and a strategic mindset, my lead generation skills are a driving force in identifying and cultivating valuable business opportunities. Leveraging a combination of market research, data analysis, and innovative outreach techniques, I excel in creating targeted campaigns that resonate with potential clients. My ability to navigate diverse industries and understand the unique needs of prospects allows me to generate high-quality leads consistently. Whether it's utilizing cutting-edge technology or implementing tried-and-true methodologies, my lead generation proficiency is characterized by adaptability and a commitment to delivering measurable results. In essence, my skills are finely tuned to transform prospects into loyal clients, driving sustained growth for any business.

Other Skills

Experience: 1 - 2 years

With a proven track record in inbound sales, I bring a strategic and customer-centric approach to every interaction. My ability to seamlessly guide potential clients through the sales funnel, leveraging effective communication and active listening, has consistently resulted in exceeding revenue targets. I excel in understanding customer needs, providing tailored solutions, and building lasting relationships. Proficient in leveraging technology and analytics, I optimize inbound lead generation processes for maximum efficiency. My dedication to delivering exceptional customer experiences and closing deals sets me apart as a results-driven and adaptable inbound sales professional.

Experience: 2 - 5 years

I possess comprehensive medical insurance skills that enable me to navigate the complex landscape of healthcare coverage efficiently. With a keen understanding of insurance policies, claim processing, and reimbursement procedures, I ensure that individuals receive the maximum benefits from their medical coverage. My proficiency in interpreting policy terms and communicating effectively with insurance providers allows me to advocate for clients, facilitating seamless claims processing and minimizing out-of-pocket expenses. Additionally, my attention to detail and up-to-date knowledge of industry regulations contribute to accurate documentation and compliance with insurance guidelines. Whether guiding clients through the enrollment process or resolving claims issues, my expertise in medical insurance ensures a smooth and supportive experience in managing healthcare coverage.

Experience: 2 - 5 years

With a proven proficiency in appointment setting, I excel in seamlessly connecting clients with valuable opportunities. My skills lie in effective communication, meticulous organization, and a keen understanding of client needs. I have a knack for identifying mutually beneficial meeting times, ensuring a smooth and efficient scheduling process. Whether through phone calls, emails, or virtual platforms, I navigate conversations with professionalism and a goal-oriented mindset, consistently achieving high success rates in securing appointments. My commitment to detail, coupled with a personable approach, makes me adept at building rapport and establishing a positive impression, ultimately contributing to the overall success of any business or project.

Basic Information

Age
34
Gender
Female
Website
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Address
Dumaguete City, Negros Oriental
Tests Taken
IQ
Score:  107
DISC
Dominance: 22
Influence: 24
Steadiness: 33
Compliance: 21
English
B2(Upper Intermediate)
Government ID
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