Kimberly
Customer Service Representative and Virtual Assistant
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
September 20th, 2024 (51 days ago)
Member Since
February 4th, 2023
Profile Description
I have been a customer service representative for 3 years and 2 months and I have been a virtual Assistant for 1 year.
I handled AT&T accounts when I was a customer service representative. I take inbound calls, answer questions from customers about their services with AT&T, answer billing concerns and I also do troubleshooting. I also make outbound calls because we handle sales accounts as well wherein, we sell cell phones with postpaid plans.
When I was a virtual assistant, I handled insurance services. Homeowners policy, auto policy, dwelling fire, and sometimes Commercial Policies. I am also a quoter. I quote auto, home, and commercial policies. I used CRM, AMS 360, AND Ezylinks as my rater. I am familiar with different carriers such as Progressive, Nationwide, Mission Select, Travelers, Safeco, and many more. I have been hired by an insurance agency here in Online Job PH and I've been with them for more than a year. It was based in Texas and I handled personal lines and sometimes I do Certificate of insurance and I quote commercial lines for auto.
Top Skills
Customer Support
Experience: 2 - 5 years
I've been a customer service representative for more than 3 years and most of the time we handle their billing questions and some other concern with their services.
Customer Support » Insurance » Car Insurance
Experience: 1 - 2 years
I handled a customer who had questions about their auto insurance, and I also do quotes for clients who are looking for an auto insurance.
Customer Support » Insurance » Home Insurance
Experience: 1 - 2 years
I assist clients with their home insurance concerns and also do quoting for clients who look for home insurance.
Other Skills
Customer Support » Phone Support
Customer Support » Phone Support » English Speaking
Customer Support » Email Support
Customer Support » Sales Support
Office and Administration » Email Management
Office and Administration » Personal Assistant
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Malolos, Bulacan
- Tests Taken
- DISC
- Dominance: 34
- Influence: 43
- Steadiness: 17
- Compliance: 5
- Uploaded ID
- Sign Up with Pro Account to View
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