Current Employment Status:
Hired Full Time on Aug 9, 2019
Hired Full Time on Nov 9, 2021

Merciedita

Admin and Office, Customer Service, Virtual Assistant

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Overview

Looking for full-time work (7 hours/day)

at $7.00/hour ($1,078.00/month)

Bachelors degree

Last Active

December 14th, 2024 (88 days ago)

Member Since

January 16th, 2016

Profile Description

I’ve worked in the Customer Service environment all my professional life. I started in the Business Process Outsourcing (BPO) Industry and worked there for over 12 years (Aug 2004 – June 2017).

I was a Technical Support Representative for Dell and Belkin devices and then moved to a Team Manager role. Eight months into the role, I was transferred to a Customer Service account, supporting SXM Satellite Radio. As a Team Manager, I did Quality Assurance, HR, Recruitment/Talent Sourcing, Training, and Payroll works. I’ve handled calls, chat, email, and escalations.

And then I’ve worked home-based and online at B Virtual Inc. as a Certified Online Proctor for over a year (July 2017 – Sept 2018). The company was acquired by Examity and so they had to let us go.

I’ve freelanced as an Online Tutor, Print on Demand (POD) graphic designer and as a Virtual Assistant.

I consider myself technical. I have Bachelor degrees in Computer Science and Computer Engineering. But I have to admit that I am not a programmer and I do not code.

I am a creative writer of flash fiction and short stories.

Top Skills

Office and Administration » Email Handling

Experience: Less than 6 months

Other Skills

Basic Information

Age: 43

Gender: Female

Website: Sign Up with Pro Account to View

Address: Talisay City, Cebu

Tests Taken: IQ
Score: 93: DISC
Dominance: 41%
Influence: 7%
Steadiness: 25%
Compliance: 27%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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