Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelor's degree in Secondary Education Major in TLE, 2 years Diploma Information Technology
Last Active
November 9th, 2024 (3 days ago)
Member Since
January 31st, 2023
Profile Description
Technical Support Advisor:
Handle inbound calls from customers.
Initiate outbound calls to follow up on
customer concerns.
Provide troubleshooting steps to resolve
customer issues.
Participate in training sessions and
coaching sessions with team leaders.
Subject Matter Expert:
Conduct coaching and training sessions
for new tea
Assist agents on the production floor
during their calls.
Address agent behaviors through
accountability coaching.
Perform follow-up coaching to assess
progress from previous sessions.
Handle escalation calls.
Manage administrative tasks, including
creating daily reports using Excel and sending End of the Day Reports via
Outlook Mail.
Top Skills
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Other Skills
Office and Administration » Data Entry
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Taguig City, Metro Manila
- Tests Taken
- DISC
- Dominance: 31
- Influence: 24
- Steadiness: 28
- Compliance: 17
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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From Struggles to Triumph: Mariah Sison’s Journey as an Online Filipino Specialist
I’ve been with my client for 9 years and still going. In those 9 years, a lot has changed in our family’s life...
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