Virtual Assistant / Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelor's degree in Secondary Education Major in TLE, 2 years Diploma Information Technology

Last Active

December 26th, 2024 (4 days ago)

Member Since

January 31st, 2023

Profile Description

Work Experiences: 

Advisor Technical Support

Handled inbound and outbound calls for US Clients
Processed and tracked orders 
Managed and tracked dispatch tickets/technician appointments for clients

Subject Matter Expert

Managed Inbound, Outbound, and Escalation Calls
Trained and Mentored New Agents
Conducted Coaching Sessions
Supported US Account Operations
Collaborated on KPI Projects<8efe80624d780eba0c6493ec45140364>Email Management
Generated Daily Reports
Administrative Tasks
Monitored Dispatch Tickets/Appointments


Skill Sets:

Customer Service: Proficient in delivering exceptional customer service, handling escalations, and managing customer interactions.

Communication: Strong verbal and written communication skills, capable of explaining complex issues clearly and effectively.

Technical Proficiency: Experience with CRM tools like Salesforce for processing orders, making notations, and updating account information.

Organizational Skills: Skilled in time management, multitasking, and maintaining accurate records.

Problem-Solving: Adept at identifying issues, offering solutions, and working under pressure with minimal supervision.

Adaptability: Quick learner can adapt to new environments and processes efficiently.                          

Services Offered: 

Customer Support/Customer Service
Order Processing
Management daily schedules<8efe80624d780eba0c6493ec45140364>Email Management
Travel Organizer
Administrative Support
Data Entry
Personal Assistant
Account Management 

Tools:

Microsoft TeamsSkype
Zoom 
Outlook 
Gmail
Google Drive
Canva
Whatsapp             
Google Calendar
Salesforce CRM

Device:

Asus Laptop Core I5 with 24GB RAM Windows 11