Virtual Assistant / Training Specialist / Customer Service

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

December 17th, 2024 (4 days ago)

Member Since

January 29th, 2023

Profile Description

Holding prior experience in customer service escalations, learning specialist, and virtual assistant positions, I am equipped with knowledge on how to improve the functionality of operations and customers’ satisfaction rates. At Foundever, I was a Special Desk Assistant and was particularly effective at handling customers’ complex inquiries with efficiency and politeness. Proactivity meant working with other departments to analyze and interpret escalated situations to prevent future occurrences while constantly working to enhance the level of service provided.

While working at Foundever Call Center as a Learning Specialist, I successfully created and implemented comprehensive training programs that greatly enhanced the overall customer care abilities and product knowledge of all employees. We gave careful consideration to performance evaluations and incorporated an effective approach to personnel training, such as workshops and individual tutoring, to apply lessons learned and change in response to emerging organizational requirements. I also kept track of records and documentation to adhere with the company policies and guidelines for regulations.

When I was a Real Estate Virtual Assistant at Harvest
Properties, I engaged with potential land and property sellers, effectively
setting appointments to generate new business opportunities. I conducted
thorough research to identify lucrative investment properties, including land
and properties for potential flipping. Additionally, I provided exceptional
customer service to apartment tenants and Airbnb guests, ensuring their
satisfaction and promptly addressing any inquiries or issues. My role also
involved tracking rental payments, security deposits, and lease agreements to
ensure accurate recording of all tenant-related transactions. I prepared lease
agreements, financial reports, and other important documents, ensuring they
were accurate and compliant with regulations. Furthermore, I tracked and
managed invoices from vendors, ensured timely payments, and recorded incoming
payments from tenants and clients.
In my most recent role as a General Virtual Assistant
at National Tree Service, I engaged with potential clients through cold calling
and appointment setting, driving new business opportunities. I developed and
implemented lead generation strategies that resulted in a 25% increase in
qualified leads. Additionally, I provided excellent customer service,
efficiently handling incoming client service requests and assisting in
developing and implementing marketing strategies to promote services and boost
brand awareness.