Currently working as Customer Support Analyst at Payscale

Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

BS Psychology Graduate

Last Active

March 18th, 2025 (2 days ago)

Member Since

January 27th, 2023

Profile Description

Customer Support Analyst
Identify problems within PayScale products and provide workaroundsTroubleshoot complex requests and delegates to next tier as appropriateDeliver excellent client service with empathetic and professional communicationProvide timely and accurate solutions to client requestsMaintain accurate case records by documenting all interactions and resolution steps and updating case fields
Fraud, Claims & Dispute Specialist IIProvides an exceptional customer service with strong investigative research while working with internal and external Wells Fargo customers who suspect they havefraudulent, mis-posted, merchant disputes or other unusual activity on their accounts.Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recoverlosses.Researches moderate to complex account activity, determines potential source of compromise, and then takes the appropriate action to decision the case using multiplesystems and applications.Additional duties may include: closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse.
Credit OfficerReview loan requestsAssess clients’ financial statusEvaluate creditworthiness and risksContact clients to gather financial data and documentationAnalyze risks and approve or reject loan requestsCalculate financial ratios (e.g. credit scores and interest rates)Set up payment plans