Costumer service representative

Overview

Looking for full-time work (8 hours/day)

at $4.58/hour ($806.08/month)

Bachelors degree

Last Active

March 20th, 2025 (8 days ago)

Member Since

January 22nd, 2023

Profile Description

Guest & Host Support: Provide high-quality customer support to Airbnb guests and hosts, answering inquiries about bookings, cancellations, refunds, policies, and other platform-related questions via phone, chat, and email.
Booking Assistance: Help guests with the booking process, including troubleshooting payment issues, resolving discrepancies, and ensuring reservations are accurately processed.
Problem Resolution: Handle and resolve complex cases involving guest and host disputes, overbooking issues, and compensation concerns, with a focus on creating positive outcomes.
Account & Profile Support: Assist users with creating and managing their Airbnb accounts, including updating personal information, managing settings, and verifying account details.
Escalation Management: Recognize when issues need to be escalated to higher-level support or other departments and ensure follow-through on resolutions.
Feedback and Reporting: Track common issues or recurring questions, report trends to leadership, and contribute to improving internal processes and customer service strategies.
Airbnb Knowledge Base: Maintain a deep understanding of Airbnb’s policies, guidelines, and platform features to guide users accurately and efficiently.