AMAZON VA / General Virtual Assistant

I bring extensive experience in delivering exceptional customer support within the Amazon marketplace. In my role as an Amazon Virtual Assistant, I managed customer inquiries ranging from product details and order tracking to returns and refunds. I efficiently resolved issues by leveraging Amazon’s seller tools and adhering to platform policies, ensuring that every interaction was handled with professionalism and care.

I have extensive hands-on experience using Microsoft Excel as a pivotal tool in office and administrative settings. I design, manage, and optimize complex spreadsheets to streamline workflows and facilitate data-driven decision-making. My proficiency includes advanced functions and pivot tables to efficiently analyze large datasets and generate clear, actionable reports.

As an Amazon Virtual Assistant, I used Helium 10 to conduct product research, analyze keyword performance, and optimize listings. I leveraged tools like Cerebro and Magnet to identify high-ranking keywords, improve search visibility, and enhance PPC campaign effectiveness, resulting in increased sales and better product ranking.

As an Amazon Virtual Assistant, I utilized KEEPA to track product price history, monitor competitor pricing, and analyze sales rank trends. This helped me identify profitable product opportunities, optimize pricing strategies, and forecast demand accurately to maintain healthy inventory levels and improve overall sales performance.

I have extensive experience in providing top-notch customer support in an ecommerce setting. In my role as a customer support specialist, I handled a high volume of inquiries from customers regarding product details, order tracking, and returns—ensuring that each interaction was both prompt and personalized.