Customer Service Representative|SMM| Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 24th, 2024 (today)

Member Since

January 19th, 2023

Profile Description

A+ Customer Service Representative |SMM| Legal Intake Specialist

Receiving high volume of calls for your growing business? I got you!
 
Receiving a high volume of calls can pose several unique challenges. Limited resources, such as staff and infrastructure, make it difficult to handle many incoming calls efficiently. Small business owners often wear multiple hats, and managing the influx of calls alongside other critical tasks can be time-consuming and overwhelming. Without dedicated call-handling processes or technology, inefficiencies may arise, leading longer to wait times for customers and potential missed opportunities.

A customer service representative is the heart and the voice representing your company.

Here’s how I can help your growing business:

I’ve been a customer service representative and an escalations manager for years. I used to sell services, handling incoming and outbound calls. I’m used to interacting with angry customers professionally and resolving escalated issues with urgency, satisfaction, and efficiency.

Customer service
- Handling inbound and outbound calls
-Customer retention, resolving issues and inquiries.
-Processing orders, payments, and refunds.
- Selling products
-Scheduling appointments
-Follow-ups

Social Media Management.
-Crafting engaging content
-Monitoring social media platforms.
-Content writing
-Video Editing
-Graphic Designing

Legal Intake Specialist | Personal Injury Law
-Writing legal documents
-Answering inbound calls
- Evaluating claims
- Keeping the team informed especially the lawyer.

TOOLS | APPS | TO SCALE BUSINESS
-Customer Service Tools ( Microsoft Dynamics 365, Citrix Podio, Hubstaff, Trello, Global Newton, and Zendesk )
- Editing Tools (Canva, Photoshop, Capcut, Wordshare Filmora)
-Calling Tools ( Smrtphne,Genesys, Smartphne , Avaya X )
-Communication Tools ( Whatsapp, Slack, Skype, Outlook )
-Social Media Tools ( Facebook, LinkedIn, Instagram, Tiktok, Pinterest)
-Google Productivity Tools ( Sheet, Drive, Calendar, Meet, Gmail)
-Microsoft Office Suite ( Word, Excel, Powerpoint)
-AI ( chatbot, Writesonic, Watermark Remover, Magic Studio, Remail, Grammarly, Formulabot)
-Others ( Typeform, Planoly Notion, Krisp)
- E-commerce ( Shopify, Amazon, and Shipstation)


These are the tools I use to hit the ground running. But if you have the software you prefer that's not a problem, I'm very tech-savvy. Yes! I'm that virtual assistant and customer service who will provide outstanding results and can help you manage your tasks daily providing the extra mile of service.

Sound like a good fit?

Contact Me :
-Send me a personalized Upwork message
-Click the green Schedule a Meeting Button
- Choose one for 30 minutes and I'll confirm the timeslot.


So excited to meet you soon!
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