Experienced Virtual Assistant | SMM| CANVA

Served as a Facebook Page admin and content creator for Pedagogia School during my teaching tenure, I curated weekly posts and developed captivating school related video and graphic content. When the COVID-19 pandemic hit, I became the beacon, using social media to share vital updates, foster community spirit, and sprinkle some digital cheer during tough times.

As a Customer Service Representative at TaskUs, I handled U.S.-based clients and customers for a rental tuxedo e-commerce company for several years. I assisted customers with processing orders, replacements, returns, and refunds, addressing inquiries and resolving issues promptly. My role involved building trust and loyalty by providing exceptional, personalized support across multiple communication channels, including phone and email. I managed and updated customer accounts to ensure accurate order details and collaborated with team members to improve service processes. This experience honed my effective communication skills, enabling me to clearly and empathetically address customer needs. I developed strong problem-solving abilities, quickly identifying and implementing solutions to maintain customer satisfaction. I became proficient in using customer service software and e-commerce platforms. My time management skills improved as I efficiently handled multiple tasks in a fast-paced environment. Overall, my role at TaskUs strengthened my ability to build and maintain strong customer relationships, fostering loyalty and repeat business.

I have substantial experience as a virtual assistant, managing tasks such as organizing files, scheduling appointments, and coordinating meetings. My role involved calendar, email, and travel management, ensuring efficient operations for my clients. I also handled data entry, prepared reports, and conducted research to support various projects. Additionally, I provided customer support, addressing inquiries and resolving issues promptly. My background as a teacher helped me develop strong communication and organizational skills, effectively managing classrooms and preparing lesson plans. I'm tech-savvy, proficient in using a range of software to enhance productivity. I graduated from a virtual assistant course, learning advanced digital communication and time management techniques. I'm highly organized and detail-oriented, excelling in multitasking and problem-solving. These experiences have equipped me with a unique skill set to thrive as a virtual assistant in dynamic, fast-paced environment.

I've been using Capcut since my student days, refining my skills to create impactful content. I specialize in crafting engaging videos that boost brand visibility online, ensuring your message stands out. My dedication to quality and creativity makes me an asset to enhancing your brand's digital footprint.