Magnolia CMS Trainer and Virtual Assistant

Experienced in providing customer support with a focus on email communication. Proficient in addressing customer inquiries, resolving issues, and delivering timely and professional responses via email. Skilled in maintaining a high level of responsiveness and ensuring customer satisfaction through clear and concise written communication. Familiar with utilizing email management systems and tools to efficiently handle customer queries and maintain organized correspondence.

Proficient in Magnolia CMS with over a year of hands-on experience. Skilled in leveraging Magnolia CMS to create and manage content, customize templates, and optimize website performance. Demonstrated ability to train clients in effectively utilizing the platform, providing guidance on content management, workflow processes, and system functionalities. Experienced in supporting clients to maximize their use of Magnolia CMS and achieve their digital content management goals.

Adequate understanding of effective communication with colleagues and clients, demonstrating the ability to convey information clearly and professionally. Skilled in engaging with team members and clients to exchange ideas, provide support, and address inquiries. Proficient in utilizing various communication channels such as email, phone, and in-person interactions to facilitate productive collaboration and maintain positive professional relationships. Capable of adapting communication style to meet the needs of diverse audiences, contributing to a harmonious work environment and satisfactory client interactions.

Basic proficiency in video editing, including fundamental skills in using video editing software to assemble, trim, and enhance footage. Familiar with basic transitions, audio editing, and simple effects to create engaging visual content. Eager to further develop skills in video editing to produce high-quality and impactful multimedia content.

Adept in creating technical training materials with a comprehensive understanding of documentation processes. Proficient in developing clear, concise, and informative training materials tailored to the needs of diverse audiences. Skilled in utilizing various tools and formats to effectively communicate complex technical concepts, procedures, and best practices. Demonstrated ability to organize and present information in a structured and engaging manner, contributing to the successful transfer of knowledge and skill development for end users.

Familiar with Google Suite applications including Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, and Google Calendar. Comfortable utilizing these tools for basic email communication, document creation, spreadsheet management, presentation creation, and schedule organization. Seeking to further enhance proficiency and explore advanced features to maximize productivity and collaboration in a professional setting.

Basic familiarity with Atlassian specifically Jira. Able to navigate the platform, create and update tasks, collaborate on documents, and manage basic workflows. Possessing a foundational understanding of how these tools facilitate project management and documentation. Eager to expand knowledge and skills in utilizing Atlassian applications to support team productivity and project success.