Virtual Office Assistant and Receptionist| Head Recruiter 

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

January 21st, 2025 (12 days ago)

Member Since

January 17th, 2023

Profile Description

Job Reference and Summary of QualificationsPositions of Interest:Ecommerce Administrative AssistantHealth & Safety CSR and Admin SpecialistVirtual Receptionist / Administrative AssistantHead Recruiter / Talent AcquisitionHelpdesk SupportOutbound Specialist / Cold Caller - Appointment Setter (Accepting rates between $4-$6/hour depending on the task)Team Manager / Quality Analyst for Cold Calling AccountsTeam Leader / CoachProduct TrainerISP Tech Support L1/L2 (ISP, Telco, VOIP, and TV cable/satellite)Account Specialist (Intuit Accounting Software, Beauty/Grooming Advisor)Sales & Marketing (Upgrades and Upselling)Professional Experience Summary:
With nearly 23 years of professional experience, including 13 years in the BPO industry and 4 years as a Virtual Assistant (VA), I bring a wealth of expertise in customer service, sales, and administrative support. I am passionate about providing exceptional service and have a proven track record of working with clients across various nationalities, particularly in the US, UK, and Australia.Skills and Proficiencies:Customer Relationship Management: Proficient in CRM systems, Freshdesk, AroFlo, and Jira.Administrative Tools: Skilled in MS Teams, Excel, Word, Microsoft Office, Google Sheets, and Upgrade to see actual infomunication Platforms: Experienced with 3cx, UCS, Teramind, Avaya, CallHippo, Outlook, and Front.Technical Support Expertise: Proficient in Intuit QuickBooks, ISP troubleshooting, and VOIP solutions.Order and Inventory Management: Hands-on experience with Shopify, Zendesk, SPS, CommerceHub, John Lewis, Fabric, and Upgrade to see actual infocational Management Tools: Managed student profiles on LearnWorlds, Atlas, and RQI1 Stop.Project and Task Management: Proficient with Upgrade to see actual info.Key Accomplishments:Successfully processed orders and managed inventory for ecommerce platforms.Effectively handled email and calendar management using Zendesk.Trained and coached teams, ensuring consistent quality and performance in customer-facing roles.Handled inbound and outbound calls for various clients using CallHippo.Built and maintained client relationships through exceptional service delivery.With my diverse experience and commitment to excellence, I am confident in my ability to contribute to your organization and support your team in achieving its goals.