Customer Service Representative / TSR

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

February 6th, 2025 (3 days ago)

Member Since

January 15th, 2023

Profile Description

I do have experience supporting triple play for AT&T consumers. I troubleshoot with customers for their internet, telephone, and cable service. I also handled google accounts, I helped customers set up their online login and their devices themselves.
I got to experience handling business accounts with Synnex the mother account of Concentrix, an IT distribution company and was assigned to handle returning equipment in bulk since we are doing transactions with different resellers of technology equipment. Also knowledgeable to assist different companies with their payroll system and was employed by ADP Philippines.
Aside from handling US accounts, I also handled Foxtel, the leading cable company in Australia, and I do troubleshooting with customers on the line. I am also tasked to deploy technicians if it is an out of scope already. After that was able to get exposure to handling fraud cases with American Express Philippines. I used to file dispute and fraud iUpgrade to see actual info cases for card members who are calling to report any fraud activity on their cards.
As you can see I have a wide knowledge of customer service and technical support role all throughout my experience.