Current Employment Status:
Hired Part Time on Apr 11, 2023
Hired Part Time on Apr 14, 2024

Lea

Customer Service/Admin Assistance/Email and Chat Support

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Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Associates degree

Last Active

November 23rd, 2024 (today)

Member Since

January 13th, 2023

Profile Description

I have 7 years of customer service experience. For 3 years, I managed collections, billing, and retention in a US Telco account. Additionally, I handled outbound, inbound, chat, and email support for another 3 years in a UK food delivery service. Currently, I work part-time as an Amazon Virtual Assistant for a US company, handling refund requests via email and providing customer support. I'm a reliable and self-motivated individual committed to exceeding expectations. If you're looking to add such a person to your team, feel free to message me.

Top Skills

Customer Support

Experience: 5 - 10 years

I possess over 7 years of experience in customer service, handling inquiries via phone, email, and chat

Customer Support » Email Support

Experience: 2 - 5 years

I have prior experience as an email support representative, where I managed customer inquiries, tickets, and payment-related issues using Zendesk. Additionally, I currently serve as a part-time Amazon Virtual Assistant, addressing refund requests and providing customer support via email.

Office and Administration » Data Entry

Experience: 6 months - 1 year

I excel in meticulous data entry, ensuring accuracy and proper documentation. Proficient in Canopy Tax, Monday, and Dropbox, I organize files meticulously, follow up on pending documents, and guarantee correct naming and storage in appropriate folders.

Other Skills

Customer Support » Phone Support » English Speaking

Experience: 2 - 5 years

I have over 2 years of experience as a collections and billing specialist in a call center environment for a US-based telecommunications company.

Office and Administration » Email Management

Experience: 6 months - 1 year

Ensuring proper sorting and labeling of emails based on urgency. I address and relay emails for prompt responses.

Office and Administration » Personal Assistant

E-Commerce » Inventory Management » Quality Control

Customer Support » Phone Support

Experience: 2 - 5 years

I have over 2 years of experience as a collections and billing specialist in a call center environment for a US-based telecommunications company.

Basic Information

Age
33
Gender
Female
Website
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Address
Trece Martires, Cavite
Tests Taken
IQ
Score:  104
DISC
Dominance: 31
Influence: 34
Steadiness: 28
Compliance: 7
English
C2(Advanced/Mastery)
Government ID
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