I am a highly experienced Customer Service Representative with a proven track record of four years in the Call Center and Business Process Outsourcing (BPO) industries, specializing in the US Healthcare Account. Throughout my career, I have cultivated a deep understanding of the intricacies of the US healthcare system, enabling me to provide top-notch service in a complex and dynamic environment. I excel in resolving inquiries, handling insurance-related concerns, and guiding customers through the often challenging processes of healthcare access and billing. With a strong commitment to empathy and problem-solving, I am dedicated to ensuring each customer interaction is not only efficient but also leaves a positive impact, contributing to high levels of customer satisfaction and loyalty.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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