Handle inbound calls from customers to answer inquiries or resolve issues
Handle outbound calls to follow up with clients and customers
Perform troubleshooting or submit escalation reports
Communicate with third-party vendor to resolve the client’s issue or concern
Manage SMS, chat, and
Track tickets or orders
File reports and perform data entry to complete received requests
Coordinate with other teams to complete client requests
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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