Warhen

Experienced Customer Service Analytics Team Lead

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

High school diploma

Last Active

April 5th, 2025 (yesterday)

Member Since

January 9th, 2023

Profile Description

I’m a dedicated and results-focused Customer Service Team Leader with 4+ years of experience managing and mentoring analysts to deliver top-tier customer support. I specialize in using data to improve satisfaction, optimize workflows, and drive business growth.
? What I bring to the table:
Strong leadership—building high-performing, motivated teams
Deep knowledge of customer service analytics and process improvement
Proven ability to exceed KPIs and boost customer experience
Skilled in customer journey mapping, sentiment analysis, and repeat caller analysis
Hands-on with analytics tools and feedback systems
???? I’ve led complex projects—tech implementations, process upgrades, and custom training rollouts—while keeping teams aligned, engaged, and efficient. I collaborate across departments to turn insights into actions that make a real difference.
I believe in continuous learning and always stay updated with the latest in customer service strategy and tools. Whether it’s streamlining support processes or uncovering hidden trends in customer feedback, I know how to lead a team that delivers.
Let’s talk if you need someone who leads with data, builds great teams, and gets real results.