GENERAL VIRTUAL ASSISTANT / CUSTOMER SERVICE 

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

College Undegraduate

Last Active

October 12th, 2024 (yesterday)

Member Since

January 4th, 2023

Profile Description

Employment History

Customer Service Specialist ( Ifive Inc, AprilUpgrade to see actual info)
   iFive Inc. delivers a full-service Business Process Outsourcing platform that is ready to drive your business growth. Created by top executives with a combined 40 years of experience in process engineering,  My role as a medical records specialist is to take inbound calls from the requestor about the status of their medical records done by patients, facilities, law firms, insurance companies, schools and etc.  I became a top performer for the month.


Customer Service Specialist ( Concentrix, NovemberUpgrade to see actual info)
 Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. As a customer service specialist of a healthcare account, I am the one who supplies individuals with details about the extent of their health insurance coverage. Also, responsible for answering phone calls from current, past, and prospective customers. Answer their questions, provide pre-authorization for medical treatment, and provide them with information about co-payments and related inquiries. If a customer calls to complain, it is also my job to resolve that complaint in a manner that leaves them satisfied. I became one of the top-performing agents with a good number of net promoter surveys (NPS) 
Customer Service Representative ( Trec Global, 2020 ) TREC Global is a U.S.-based company that provides high-quality Customer Contact Services and BPO solutions from their Global Delivery Centers in the Philippines.  As a customer service of the taxi system in New York,  I am responsible for getting in touch with the drivers to provide them with the routing schedule they have for the day and as well as to riders if they encounter inconvenience during the ride whether with the drivers or any lost items. On top of that, I also create daily/monthly reports of their income whether on a daily, monthly, or yearly basis.