Customer Support| Bilingual (Spanish) | Certified Medical VA

Over the past decade, I have developed my skills in assisting customers with their needs, resolving complaints, and ensuring their satisfaction. My experience covers various channels, including inbound and outbound phone support, and agent support. I am highly proficient in managing high volumes of inquiries, handling challenging situations, and providing clear and timely solutions.

As a B2 Spanish speaker, I can effectively communicate with Spanish-speaking customers, providing them with the same high-quality service I offer to English-speaking clients. This bilingual ability has allowed me to expand my reach and build rapport with diverse customer bases, especially in multicultural environments.

I possess expertise in data and order entry, email management, and calendar scheduling. My ability to manage multiple tasks simultaneously while maintaining a high level of accuracy makes me an ideal candidate for fast-paced environments.

Quick to learn new systems, software, and procedures

Balancing administrative, customer service, responding to emails while providing agent support.

I am experienced in a variety of tools CRM tools, Google Workspace, Google Meet, Zoom, Skype, Canva, Microsoft Office Suite, Transcription software (Express Scribe), EMR/EHR (SimplePractice)

I possess expertise in data and order entry, email management, and calendar scheduling. My ability to manage multiple tasks simultaneously while maintaining a high level of accuracy makes me an ideal candidate for fast-paced environments.

I am committed to continuous learning and professional development, regularly enhancing my knowledge base by enrolling in courses to acquire new skills and certifications.