CSR | TSR | Admin Support| Competitive Intelligence Analyst

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.01/month)

Bachelors degree

Last Active

December 18th, 2024 (today)

Member Since

January 3rd, 2023

Profile Description

Customer Experience specialist/ Technical support superstar
for 10+ years in the industry. I can guarantee a stellar customer satisfaction
and ensure customer loyalty.
I am expert with the following tools:
 
• Microsoft office
• NM1/OneBill/Singleview
• Email clients (Gmail, MS Outlook,
etc)
• Jira
• Zendesk
 
Here are the services that I offer:
 
As a Customer Experience specialist.
• Manage, coach, and develop your
support team to ensure the compliance of all policies and procedures of your
business.
• Detect areas of opportunities
and provide a Performance improvement
• Monitor your team interactions
to ensure they are following business quality guidelines.
• Provide suggestion and
feedbacks on processes to ensure quality of service and drive customer loyalty.
• Manage escalations to ensure
customer retention.
 
As a Technical support:
• Help troubleshoot customer
issues on the following area of expertise:
• Wi-fi and network connectivity
issues.
• Desktop and Laptop software
issues.
• Email troubleshooting-sending,
receiving and configuration issues. (Outlook, Gmail)
• Knowledgebase creation and
documentation
 
As a customer service associate:
• Proven track record on
following tasks
• Customer communications (phone,email,chat)
• CRM usage and support - I've
used a lot of CRMs so I'm sure I can adapt to whichever CRM your team is
currently using.
• interdepartmental
communications for process management.
• Billing and invoice support
 
As an Admin Support:
• Active Directory
• Creating user logins for 200+ Tools
available
• Deactivation of accounts
• Troubleshooting login/tools issues
• Transferring of access, etc.
 
As a Competitive Intelligence Analyst:
• Collecting internal and external data
on competitors’ products, services, marketing campaigns, pricing strategies
• Identifying new market opportunities
through data analysis of consumer preferences, spending patterns, and market
trends
Monitoring industry trends to identify
opportunities to increase market share or improve customer satisfaction levels
 
I started working remotely in 2020, and I had nothing but
amazing experiences with my recent clients. Feel free to contact me, so we can
discuss how we can work together to meet your customers' needs.