Experienced Virtual Assistant/Customer Service Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

October 8th, 2024 (74 days ago)

Member Since

January 2nd, 2023

Profile Description

With 5 years of experience in this field, I have a proven track record of delivering exceptional customer service and resolving complex issues for my clients. I am well-versed in quality assurance methodologies, products and services, and have a keen eye for detail, which allows me to identify and address any issues or inconsistencies in the customer service process. I possess strong communication and problem-solving skills, which allow me to effectively resolve customer issues, provide constructive feedback to CSRs and ensure customer satisfaction. My ability to multitask and work efficiently under pressure enables me to manage a high volume of customer interactions and meet or exceed quality standards and client expectations. I am also familiar with using various quality assurance software and other customer service tools such as Zendesk, Shopify, Gorgias and Google Suite.