Current Employment Status:
Hired Full Time on Oct 20, 2023
Keller Williams Legacies Realty I
Reviewed real estate documents for approval in Keller Williams Command, ensured completeness and accuracy, facilitated communication with agents regarding missing documents to expedite commission processing, managed data input in LoneWolf System, diligently followed up on signatures and documents, and accurately calculated commission distributions.
Transaction Coordinator/Inside Sales Agent/DBM | The Brivity VA | California and Tennessee, USA June 2021 - Feb 2024
Extracted MLS reports to Excel, updated Zillow listings, checked Boomtown statuses, reminded agents of schedules, maintained master Excel file, certified in Brivity, created autoplans for leads, updated database and lead status, produced CMAs and marketing reports, completed daily tasks, followed up with coordinating agents, sent signatures via various platforms, created content and marketing materials for social media, scheduled property showings for management, and managed repair follow-ups for rental properties.
Transaction Coordinator/Inside Sales Agent | The Redux Group Realty with Keller Williams | DC,MD,VA USAJuly 2019 - September 2024
Oversaw buyer and seller transactions from agreement to closing, listed properties in MLS and ensured compliance via Skyslope, drafted contracts and addendums, coordinated title, escrow, mortgage, and appraisal processes, managed inspections and negotiated repairs, maintained regular communication with clients and stakeholders, ensured document compliance with the office broker, scheduled closings and moving schedules, input client information into various database systems, and updated property information in Excel and Trello.
Data Mining/Sourcing/Lead Generation/Lead manager| |Unblinded Mastery | NJ & FL USANovember 2020 - February 2022
Conduct targeted contact research, maintain accurate sales prospecting database, ensure data confidentiality, utilize LinkedIn and extraction tools for lead generation, schedule appointments with decision makers, input and quality-check documents in Excel, assign and supervise team targets, provide training on data mining techniques, manage file uploads and reporting directly to the manager, and update the master Excel file with target status and team progress.
Virtual Assistant/Sales Agent/Lead Generator |The Australian Business Executive| April 2018 - June 2019|Sydney, Australia•
LinkedIn Expert / Lead Generation/Prospecting/ Research • LinkedIn Admin (sending connection request to prospects, use Sales Navigator) • Create graphic post using Canva for graphics design • Do Shared Post, Endorse Connections, Add Professional Comments, Send IMs • Data Entry / Lead Generation/ Data Mining Update our EXCEL sales sheet• Appointment Setting • Sales Agent • Following up appointments and proposals • Cold Calling • Cold
Customer Service Rep, Admin,
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Online ESL Teacher | Acadsoc Online Tutor Club August 2016 – April 2020
Administer tests, analyze the data, place the student in the proper program.Provide accommodations and make sure they are being met.Improve reading, writing, and speaking skills of students of diverse backgrounds in English; students should learn English grammar, pronunciation, and conversational skills.Discuss results with students/parents and explain how to accommodate student’s academic weaknesses face to face and leave notes/remarks through the online teacher portal.
Customer Service Representative | Convergys DavaoApril 2015 – December 2015Worked with AT&T Cricket Wireless as a TSR/CSR. Handled billing concerns and queries for the services. Taking payments, processing necessary refunds, phone warranty and phone insurance to Cricket Wireless customers.Troubleshooting network problems and fixing some phone defects. Doing outbound calls to follow up the troubleshooting or requested callback.
Convergys, iQor, IBEX, Sutherland Global
I
August 2012 - February 2015
Worked as a TSR/CSR at AT&T Cricket Wireless, handling billing concerns, payments, refunds, phone warranty, and insurance. Provided troubleshooting for network issues and phone defects, including outbound follow-up calls. Also served as a Technical Support Representative for Symantec's Norton Antivirus, addressing technical and billing inquiries, remotely troubleshooting up to 5 PCs simultaneously, removing malware, and providing retention for cancellations. Additionally, managed calls for Haband customers, processing orders, upselling products, and handling refunds, back-orders, order tracking, and changes.
Experience: 2 - 5 years
Listing and Selling/buying transaction.
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