Jeremias
Client Support Analyst, Crypto Exchange
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
Bachelors degree
Last Active
November 21st, 2024 (3 days ago)
Member Since
December 28th, 2022
Profile Description
Customer Experience: Committed to enhancing customer experiences across multiple crypto and trading platforms through proactive support and engagement for over 4 years.
Industry Expertise: Possesses a deep understanding of blockchain technology, crypto trading, and the crypto industry, with 4 years of hands-on experience in moderation and community management at Bybit and WOO X.
Team Leadership: Trained and mentored over 35 new tea
Leadership Progression: Focused on advancing toward leadership roles within the crypto and trading industry, demonstrating a strong commitment to professional growth.
Issue Resolution: Managed and resolved 95% of complex client issues within 24 hours, maintaining high customer satisfaction in the crypto and trading space for over 4 years.
Resource Creation: Developed comprehensive resources and documentation at Bybit and Recur over 3 years, reducing repetitive inquiries by 30% and improving overall efficiency.
Data Analysis: Skilled in analyzing blockchain and platform data at WOO X and Bybit over 4 years to support strategic decision-making and enhance trading platform performance.
Process Improvement: Collaborated with cross-functional teams at Recur over 2 years to implement process improvements, boosting operational efficiency by up to 25%.
Top Skills
Customer Support
Experience: 2 - 5 years
Office and Administration » Operation Management
Experience: 2 - 5 years
Professional Services » Forex Trading » Cryptocurrency
Experience: 2 - 5 years
Other Skills
Marketing » CRM » HubSpot CRM
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: 2 - 5 years
Office and Administration » Documentation
Experience: 2 - 5 years
Marketing » GoHighLevel
Experience: 1 - 2 years
Office and Administration » Client Relationship Management
Experience: 2 - 5 years
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Victoria, Tarlac
- Tests Taken
- IQ
- Score: 133
- DISC
- Dominance: 41
- Influence: 27
- Steadiness: 25
- Compliance: 7
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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