Joseph

LGS/Customer service representative / Virtual assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

April 5th, 2025 (2 days ago)

Member Since

December 28th, 2022

Profile Description

My work placement was in iQor, a BPO company located at Clark, Pampanga.
I worked from July 2021 till late December 2022. I can say that after working as a customer service for more than a year, I learned a lot from my previous employer.

I would like to humbly mention that I undergo special training where we are trained to use extraordinary greetings and extraordinary responses to make the customers feel that they are not just talking to an automated system and for them to feel that they are talking to an expert who can handle their concern.

Additionally, I learned how to handle customers in a variety of moods and how to help them feel heard after expressing their concern and the reason for their call by giving a signature response and, of course, reassuring them that they are speaking with the appropriate expert to address their concern.

I must admit, I really enjoyed my former Upgrade to see actual info aids in my skill development and confidence building. Just as it turned out, the business chose to send us back to the office, and I suddenly understood the distinction between working on site and working at home. I can spend more time with my family and save money if I continue working from home because I won't have to pay for transportation or rent.