Karl

Customer Service Expert(All Channels)| Operations TeamLeader

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Overview

Looking for full-time work (9 hours/day)

at $6.00/hour ($1,188.00/month)

College

Last Active

February 6th, 2025 (5 days ago)

Member Since

December 26th, 2022

Profile Description

I am proficient with Google Workspace tools and other necessary tools to communicate such as slack, Upgrade to see actual info, and client tools.
Result-focused - Whenever a Task is assigned to me I always make sure I deliver my best work. I meet the standards daily and weekly when I work in BPO. I help clients achieve their business goals by ensuring that my team aligns with the company and business guidelines.
Communication Skills - I am fluent in verbal or written communication. I worked as a customer service representative for food delivery campaigns and financial campaigns.
Technical Skills - Expert level in Google Workspaces such as Google Sheets , Google docs and etc.
Data Analysis - I led a team of 10 to 15 people for 2 years related to Financial Customer Service. I extract and create spreadsheets tracking their performance on a daily/weekly/monthly/quarterly basis.
Work Ethics - I worked onsite and work-from-home and for me Integrity is the most important ethics for working. I would always choose the right thing to do.
Multi-tasking skills - As a Teamleader, I communicate with several departmental support teammates and work with a lot of tools.
Coaching Skills - I coach employees once a week. I am skilled when it comes to SMART action planning. Root Cause Analysis, Glide Paths, and PARETO Principles.