Customer Associate / Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

High school diploma

Last Active

March 17th, 2025 (3 days ago)

Member Since

December 25th, 2022

Profile Description

A dedicated and skilled virtual assistant with 7 years of experience in various roles (e.g. customer solutions specialist, technical support, virtual assistant, quality analyst). Proficient in quality analysis, light graphic design, and presentation creation. Experienced in providing email and chat support, managing calendars, and organizing inboxes to ensure efficient communication and task management. Known for reliability, attention to detail, and a commitment to delivering high-quality assistance in all areas.

Core Skills:
• White Belt Certificate on Lean Six Sigma
• Virtual Assistance
• Customer & Technical Support
• Quality Analysis
• Graphic Design (Light)
• Presentation Creation
• Email & Chat Support
• Calendar & Inbox Management
• Administrative Support
• Operations Support
• SOP Creation
• Project Management

Specialized in:
• Providing accurate information answering general inquiries
• Handling billing including processing of payments, payment arrangement, refunds etc.
• Data entry and data analysis
• Collecting payments for past due and outstanding balances.
• Retention. Saving customer's from canceling their services.
• Troubleshooting technical related issues.
• Handling escalations
• Providing support to team regarding product-related questions.
• Inbox management
• Phone/Chat/Email support
• Providing and executing coaching sessions to meet targeted KPIs.
• Facilitating and conducting calibration, refresher and training sessions.
• Experience in data analytics
• Creation of presentations both for training and operations.
• Administrative Tasks
• Adhocs

Tools and Platforms Specialization
• MS Office
• Zoom
• CRM
• Ticket Desk Management
• Dialer
• Social Media Platforms
• Canva
• Others.

Equipment/Tools:
*Headset w/noise cancellation
*Laptop
*Fiber Internet with 100 MBPS
*Back-up in case of power or internet interruption