I have been in a call center industry for almost 3 years specifically in customer and technical support where in my duties and responsibilities generally include answering phone calls and providing information, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. And also will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Experience: 1 - 2 years
My experience as a Customer Service Specialists is to process complaints and issues related to products or services. To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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