A+ Executive Assistant | Social Media Manager | Canva Wiz

- Delivered exceptional customer service by consistently maintaining a satisfaction rating of 90% or higher. - Handled customer inquiries and order transactions, ensuring timely and accurate responses. - Implemented new templates, FAQs, and organizational systems, leading to more efficient customer service processes. - Awarded a bonus for gathering over 50 five-star reviews on the company's page, showcasing exceptional customer satisfaction. - Effectively resolved issues and reassured clients, resulting in increased customer loyalty and repeat business.

- Created compelling and engaging content aligned with brand messaging and objectives, enhancing audience engagement. - Conducted thorough market and audience research to inform content strategy, optimizing engagement and brand awareness, and for social media channels, effectively highlighting key points and events.

- Designed visually engaging posters, email signatures, and banners using Canva and Adobe Illustrator, ensuring alignment with company brand aesthetics and guidelines. - Can do half-toning, background removal, logo designs, and etc.

- Created compelling and engaging content aligned with brand messaging and objectives, enhancing audience engagement. - Conducted thorough market and audience research to inform content strategy, optimizing engagement and brand awareness. - Designed visually engaging posters, email signatures, and banners, ensuring alignment with company brand aesthetics and guidelines. - Conducted thorough research and developed compelling content for social media channels, effectively highlighting key points and events. - Authored comprehensive brand guides, including social media post guides, artwork guides, and event guides, ensuring consistent branding. - Successfully implemented branding strategies that were adopted and utilized by the companies, reflecting a cohesive brand image.