Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 13th, 2025 (53 days ago)

Member Since

December 21st, 2022

Profile Description

Hello! I am a dedicated and experienced Customer Service Representative with over 5 years of proven success in providing exceptional customer support across various industries, including BPO, SaaS, and e-commerce. My expertise lies in delivering professional and empathetic service through chat, email, and phone channels, ensuring customer satisfaction and loyalty.Key SkillsCustomer Support. Skilled in resolving inquiries, handling escalations, and maintaining a positive customer experience.Account Management. Expertise in managing client accounts, updating records, and addressing customer concerns with Upgrade to see actual infomunication. Strong written and verbal communication skills to build rapport and effectively assist customers.Problem-Solving. A proactive approach to resolving issues, with a focus on efficiency and professionalism.Technical Proficiency. Proficient in CRM tools, Google Workspace, Microsoft Office, and various support platforms.Work Highlights1. Assisted global customers in resolving account and payment issues, ensuring timely resolutions and customer retention.2. Reviewed and moderated content for compliance with guidelines, enhancing quality and trust for users.3. Managed high-volume inquiries while maintaining excellent performance metrics, including customer satisfaction ratings.4. Worked collaboratively with cross-functional teams to streamline processes and improve service delivery.I am passionate about helping businesses succeed by ensuring their customers feel valued and supported. With a strong work ethic, attention to detail, and a customer-first mindset, I am ready to bring my skills to your team and contribute to your company's growth.Let’s connect and discuss how I can help elevate your customer service operations!