John

Product Researcher and Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

High school diploma

Last Active

February 19th, 2025 (4 days ago)

Member Since

December 20th, 2022

Profile Description

With 10 years of experience in the BPO industry, I bring a wealth of expertise in customer service, including accounts and billing, technical support, email support, chat support, ticket support, and phone support. I spent nearly five years at a retail account, excelling as an agent, Level 2 specialist, and supervisor, where I gained in-depth knowledge processes and Upgrade to see actual info addition, I have one year of hands-on experience in product research, utilizing tools such as Meta Ad Library, Winning Hunter, and Minea. I specialize in identifying winning products, analyzing competitors, and sourcing top-tier suppliers to ensure optimal market potential. My diverse background and adaptability make me highly equipped to excel in product research and supplier sourcing roles.

Top Skills

E-Commerce » Product Research

Experience: 1 - 2 years

1 year of experience in product research using meta ad library, winning hunter and minea

Customer Support

Experience: 5 - 10 years

10 years of experience as customer support in the BPO industry

Customer Support » Phone Support

Experience: 5 - 10 years

10 years of experience in phone support including taking escalation call and manager calls.

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Email Support for customer service providing trouble shooting steps and others.

Customer Support » Technical Support

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Basic Excel usage including google sheet, docs and other

Basic Information

Age
37
Gender
Male
Website
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Address
Santiago City, Isabela
Tests Taken
IQ
Score:  134
DISC
Dominance: 36%
Influence: 18%
Steadiness: 18%
Compliance: 29%
English
C2(Advanced/Mastery)
Government ID
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