Customer Support | Admin Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

March 18th, 2025 (yesterday)

Member Since

December 18th, 2022

Profile Description

I wholeheartedly believe that every satisfied customer becomes a walking billboard for our business. Word-of-mouth is the most powerful marketing tool, and as your partner in creating exceptional guest experiences, I'm dedicated to providing unparalleled support that leaves a lasting positive impression on every customer who walks through our doors.
This is what I want to do!
During my four years in the BPO industry, I've consistently learned that every customer interaction presents an opportunity to transform a potentially negative experience into a positive one. I believe in the power of empathy and problem-solving to leave a lasting positive impact on every customer I serve.
My diverse background in customer support spans roles with increasing complexity. At Amazon, I honed my skills in order management, device troubleshooting, and account resolution. As a Technical Support Advisor at Samsung AU, I expanded my expertise to include home appliance diagnostics, technician scheduling, and user guidance. Currently, at Airbnb, I specialize in resolving guest-host disputes through policy-based mediation. I also empower hosts by assisting with calendar management, listing optimization, and claim processing.
I am confident that my skills and experience in customer support, combined with my strong work ethic and dedication to exceeding customer expectations, will make me a valuable asset to your team.
I am eager to contribute to the success of everyone and build strong, lasting relationships with your customers. Thank you for your time and consideration.