E-commerce Platforms: Proficient in managing and optimizing Shopify stores, handling product listings, inventory, and order processing.
Customer Support: Skilled in using Zendesk and Gorgias for managing customer inquiries, complaints, and support tickets.
Communication: Clear and professional verbal and written communication with customers and tea
CRM Management: Experienced in using CRM tools to track customer interactions and manage data.
Time Management: Ability to prioritize tasks and manage schedules effectively, ensuring timely order fulfillment.
Appointment Scheduling: Skilled in scheduling meetings and coordinating appointments, ensuring smooth operations.
Problem-Solving & Troubleshooting: Adept at resolving customer issues and troubleshooting technical problems with e-commerce tools.
Administrative Support: Strong background in data entry, document preparation, and maintaining accurate records.
Multitasking: Capable of managing multiple tasks while maintaining high accuracy and efficiency.
Sales Support & Lead Generation: Assisting with sales processes, generating leads, and following up on potential opportunities.
Customer Service Excellence: Providing top-tier service, handling inquiries professionally, and ensuring customer satisfaction.
Automation Tools: Skilled in using automation tools to streamline tasks and improve workflow efficiency.
Tech-Savvy: Comfortable using various software and tools, including ticketing systems, e-commerce platforms, and office applications.
Reporting & Data Analysis: Ability to analyze sales and customer data, providing insights for improved service and business decisions.
Feedback Implementation: Using customer feedback to optimize services and processes for better results.
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Davonna Willis
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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