Data Entry|E-Commerce CSR | Cold Caller | Graphics | SMM

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (4 days ago)

Member Since

December 17th, 2022

Profile Description

Welcome to my profile! I am a results-driven professional with a proven track record of delivering exceptional customer service, executing successful cold calling campaigns, and efficiently setting appointments. My diverse skill set makes me a valuable asset for your business. 

Customer Service Agent (Email) E-commerce Shopify: As a Customer Service Agent specializing in email support for e-commerce on the Shopify platform, I handle a variety of customer interactions to ensure a positive shopping experience. My responsibilities include promptly responding to customer inquiries, addressing complaints, and providing follow-up support via email. I regularly check the Shopify platform to update customers on the status of their orders and share tracking information as needed. Additionally, I assist with processing refunds to resolve issues efficiently and maintain customer satisfaction.

Executive Assistant Handyman Industry: As an Executive Assistant in the Handyman industry, I handle client emails, respond to inquiries, create estimate proposals using LEAP, manage invoice details and payments, and handle calls to schedule appointments. I also manage employee schedules through QuickBooks Workforce, ensuring smooth operations and timely service & oversee social media accounts (Facebook, Instagram, Nextdoor, Eventbrite), creating and posting content to boost engagement. 

Executive Assistant Roofing Industry: As an Executive Assistant in the Roofing industry, I manage client emails, handle calls, and schedule appointments using Google Calendar. I input prospective leads into JobNimbus and oversee social media accounts (TikTok, Facebook, Instagram), creating and posting content to boost engagement. 

E-commerce Chat Support: I am adept at handling inquiries, resolving issues, and providing an excellent customer experience. My commitment to delivering top-notch service has resulted in high customer retention rates and positive feedback. 

E-commerce Account Manager: Overseeing and optimizing the performance of online sales channels I am literally focused on managing key accounts, developing and implementing strategies to drive sales, and enhancing the overall customer experience. Collaboration with cross-functional teams, analyzing data, and staying updated on industry trends will be integral for success in this role. 

Customer Service Excellence: As a seasoned customer service associate, I have honed my communication and problem-solving skills to ensure customer satisfaction. I am adept at handling inquiries, resolving issues, and providing an excellent customer experience. My commitment to delivering top-notch service has resulted in high customer retention rates and positive feedback. 

Cold Calling: I excel at initiating contact with potential clients through strategic cold calling. Leveraging my persuasive communication style and in-depth product knowledge, I have successfully generated leads and increased sales for previous clients. I am familiar with various industries and can adapt my approach to meet the unique needs of your business. 

Appointment Setting: Appointment setting requires a blend of precision and charm, both of which I bring to the table. My experience includes efficiently managing calendars, coordinating schedules, and securing valuable appointments. I understand the importance of a well-organized calendar for optimizing productivity and ensuring a smooth workflow.

Why Choose Me:

Proven experience in customer service, cold calling, and appointment setting
Strong communication skills with a customer-centric approach.
Results-driven mindset focused on achieving targets and exceeding expectations.
Adaptable to different industries and client requirements.
Detail-oriented with excellent organizational and time management skills.

Here are the tools can support you with:

Ecommerce: Shopify, Zalora, Amazon, NTUC, Redmart, Lazada, Shopee, Qoo10
Copywriting: ChatGPT and Grammarly
Content Scheduling: Facebook Business Suite and Later
Graphics: Adobe Photoshop, Canva
Presentation: PowerPoint, Slides, and Canva
Messaging: Slack, Zoom, Google Meet, and Skype, Zendesk, Chat++, GHL

OTHERS: LEAP CRM, JOBNIMBUS, EVENTBRITE, NEXTDOORS

Let's collaborate to elevate your business through exceptional customer service, targeted cold calling, and strategic appointment setting. I am eager to expand my experience and am more interested in sharing my knowledge with my future clients.