Customer & Tech Support|Quality Analyst|Data Entry Assistant

Overview

Looking for part-time work (6 hours/day)

at $5.87/hour ($774.47/month)

High school diploma

Last Active

February 7th, 2025 (5 days ago)

Member Since

December 16th, 2022

Profile Description

Looking for someone who can manage quality, data, and customer support efficiently? I’m Upgrade to see actual info, and I bring years of experience in quality assurance, data entry, and customer service to help streamline processes and deliver excellent results.

What I Offer:
• Quality Assurance & Content Moderation – Conducting audits, identifying quality gaps, and ensuring compliance with company policies.
• Customer Service & Dispute Resolution – Addressing customer concerns with professionalism and efficiency, including fraud detection and ID theft support.
• Email & Chat Support – Handling customer inquiries, billing concerns, and account issues through email and chat with accuracy and professionalism.
• Data Entry & Management – Accurately inputting, organizing, and maintaining large volumes of data.
• Process Optimization & Risk Assessment – Analyzing workflows, identifying inefficiencies, and implementing solutions for continuous improvement.
• Administrative & Back-Office Support – Managing reports, handling documentation, and ensuring smooth daily operations.
• Warranty & Claims Processing – Evaluating and authorizing warranty claims while ensuring adherence to policies.
• Fraud Prevention & Compliance Monitoring – Detecting potential security threats and enforcing compliance measures.

Professional Experience (Most Recent to Oldest):
• TAS Inc. (2024) – Data Entry Assistant for Ticketing
• TaskUs (Upgrade to see actual info) – Quality Analyst for Content Moderators
• Sitel (Upgrade to see actual info) – Customer Service Representative (ID Theft Support, Email & Chat Support)
• Teletech (Upgrade to see actual info) – Warranty Analyst

Tools & Skills:
• Microsoft Office Suite – Excel, Word, PowerPoint, Outlook
• Google Workspace – Docs, Sheets, Drive, Gmail
• Quality Monitoring & Audit Tools
• CRM & Data Management Systems
• Fraud Prevention & Security Tools
• Reporting & Documentation
• Email & Chat Platforms

Let’s Work Together!
I’m focused on improving processes and delivering quality results. If you're looking for someone reliable and dedicated, let’s connect and discuss how I can help your business succeed!