Jhoanne

Customer Support, GVA,  Social Media/Community Manager

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 29th, 2024 (4 days ago)

Member Since

December 7th, 2015

Profile Description

- Rockstar Customer Support Specialist  (email, phone, and chat)- 
Teamlead 
- Quality Analyst
- Virtual Assistant         
- Calendar management, email management, processing orders, processing            refunds and replacements managing suppliers and supplies, and                            other admin tasks- Social Media/Community  Management       
- Managing Facebook, Instagram, and Twitter pages (responding to                           comments  and messages, basic graphic design)      
- Telegram and Upgrade to see actual info groups - welcoming new members and answering               inquiries

Top Skills

Experience: 2 - 5 years

I manage Facebook and Instagram accounts. I was answering comments and messages, creating content from Canva, and posting reels and stories and creating Social Media calendar.

Experience: 5 - 10 years

I had a decade of customer service experience with all platforms possible - phone, chat, and email. I worked for US and Australian-based companies such as Directv, HSBC, US Website builder, Nextel, and Australia New Zealand Bank (ANZ) to name a few. On my last customer service stint, I worked for TrackR Inc, I didn't just handle email and chat support but became a Quality Analyst and a Team Leader as well so you can expect nothing but the best from me with regard to customer service being my niche.

Experience: 2 - 5 years

I've handled quite a few businesses as an Executive Assistant/ General VA where I handled admin back-end support such as managing their Amazon and Shopify accounts. Create invoices and contracts, listen to client meetings, and do the minutes. Transcribe Youtube videos and managed their social media accounts - answering comments and messages on Facebook and Instagram as well as creating graphic images through Canva.

Other Skills

Basic Information

Age
38
Gender
Female
Website
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Address
LIPA CITY, Batangas
Tests Taken
IQ
Score:  159
DISC
Dominance: 49
Influence: 33
Steadiness: 13
Compliance: 6
English
C2(Advanced/Mastery)
Government ID
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