Airbnb Subject Matter Expert/STR Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 26th, 2024 (today)

Member Since

December 11th, 2022

Profile Description

I am a passionate and dedicated young professional looking for an opportunity to apply my good track record in customer service and property management. My background includes a fulfilling tenure as a case manager at Airbnb, where I expertly handled a portfolio of 20-50 listings. I excelled in managing guest communications, fine-tuning property listings for optimal performance, streamlining the onboarding process for new properties, and efficiently tackling various administrative responsibilities related to property management. 

As a Team Leader, I further honed my leadership skills, offering unwavering support to colleagues and skillfully managing complex situations with a keen problem-solving approach. My commitment to delivering top-notch service and maximizing property potential makes me a valuable asset to any team or project.

Tools Handled:
Hostfully, - Hospitable, OwnerRez- Airbnb, Vrbo, Expedia- Resort Cleaning, Breezeway, and TouchStay- Slack, WhatsApp- OpenPhone, RingCentral, Schlage- Google Workspace, Notion- Canva

Professional Background:
-Providing assistance and mentorship to fellow teaUpgrade to see actual infombers
-Conducting audits on agents' tickets
-Engaging in guest communication, managing calendars, and specializing in reviews
-Enhancing listing optimization and crafting new listings
-Initiating support requests and resolving billing concerns, discounts, and payments
-Establishing listings on various platforms, including Airbnb
-Overseeing reservation management-Efficiently handling tasks
-Designing workflow procedures using Google Docs and Notion

I appreciate your attention to my introduction and eagerly anticipate the opportunity to collaborate on your company.