Virtual Assistant | Social Media Manager

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

High school diploma

Last Active

November 23rd, 2024 (today)

Member Since

December 11th, 2022

Profile Description

Hi, I'm Upgrade to see actual info, and I have a diverse background in social media management, quality assurance, training, and data analysis, with a focus on delivering results and improving operational Upgrade to see actual info my most recent role as a Social Media Manager for a local coffee shop (2024), I manage both their Facebook and Instagram accounts. This involves content creation using tools like Canva, scheduling posts with Meta Business Suite, and producing short and long-form videos through Capcut. I also stay on top of market trends and perform trend analysis to ensure the brand remains relevant and engaging on social platforms.Before this, I worked as a Quality Assurance Specialist at Telco Services Australia (Upgrade to see actual info), where I conducted quality audits to ensure compliance with both internal and client standards. I collaborated with clients on case bashing, helping to ensure high-quality work, and I used data insights to improve quality metrics across the team.Earlier in my career, as a Subject Matter Expert and Trainer at Telco Services Australia (Upgrade to see actual info), I led the onboarding process for new hires, developed training programs to support employee skill development, and provided ongoing knowledge support during daily operations. I also worked closely with clients to deliver progress reports and ensure smooth training transitions for employees returning from leave.Additionally, I have experience in order management and data analysis. As an Order Management Officer (Upgrade to see actual info), I used CRM tools like Siebel to ensure accurate data entry, monitor order completion, and resolve any issues in a timely manner.I also worked as an Order Processor at Garret and Tallon, where I coordinated flower deliveries and ensured customer satisfaction by managing order details and tracking deliveries.Through these roles, I’ve developed a strong skill set in customer service, team collaboration, and data-driven decision-making. I’m passionate about improving processes, enhancing customer experiences, and staying ahead of industry trends.