Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 20th, 2024 (today)

Member Since

December 5th, 2022

Profile Description

I am a highly motivated and results-driven professional with a diverse background in cold calling and customer service. With one year of experience as a real estate cold caller, six months as a home and auto insurance cold caller, and three years as a customer service representative, I have developed exceptional communication skills and a strong ability to build rapport with clients. I'm dedicated to providing excellent service and achieving targets.

Experiences:

Business Development Representative/ TelemarketerDuration: 1 year

- Prospecting potential clients in the USA by conducting phone calls, and emails and assisting marketing with outreach campaigns
- Direct Sales to new and existing Upgrade to see actual info clients globally
- Drive Participation in Upgrade to see actual info’s benefits, practices, and total rewards surveys 
- Identifying new company and individual opportunities using sales intelligence tools- Design and execute territory-specific plans and forecasts
- Continually develop individual skills by participating in weekly teaUpgrade to see actual infoetings and ongoing training

Real Estate Cold Caller 
Duration: 1 year

- Conducted cold calls to potential buyers and sellers to generate leads and expand the client base.
- Effectively communicated property information, market trends, and pricing details to prospects.
- Maintained accurate and detailed records of calls, appointments, and follow-ups in the CRM system.

Home and Auto Insurance Cold Caller 
Duration: 6 months

- Conducted outbound calls to potential customers to offer home and auto insurance policies.- Evaluated customer needs and provided tailored insurance solutions to meet their requirements.- Generated leads through cold calling, networking, and referrals.- Achieved and exceeded monthly sales targets by consistently closing deals.

Customer Service RepresentativeVXI HOLDING GLOBAL BV 
Duration: 3 years

- Assisted customers in a fast-paced call center environment, providing exceptional service and resolving inquiries and complaints.- Handled a high volume of incoming calls and live chats, ensuring prompt and accurate responses.- Effectively managed and documented customer interactions in the CRM system.- Collaborated with cross-functional teams to address complex customer issues and ensure timely resolution.- Consistently received positive customer feedback and achieved high customer satisfaction ratings.

Skills:

 Excellent verbal and written communication skills.- Strong persuasion and negotiation abilities.- Proficient in CRM systems and call center software.- Ability to build rapport and establish trust with clients.- Outstanding problem-solving and conflict resolution skills.- Detail-oriented and highly organized.- Adaptable and quick learner in a fast-paced environment.

Education:

Bachelor's Degree in  Secondary Education Major in BiologyAgusan del Sur State College of Agriculture and Technology Year of Graduation: 2019

Languages:

 English (Fluent)