Technical Support Analyst , Technical Support / Phone Agent

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

November 13th, 2024 (3 days ago)

Member Since

December 5th, 2022

Profile Description

• Assists customers on Billing complaints of auto-renewal subscriptions, processes disputes of refunds
• Collects source-data such as names, addresses, phone numbers and info account and enter date into the company’s built-in software (Help Crew)
• Double charge investigations on credit card and
• Supports via email case and resolves customer issues
• Assist in identifying and solving technical issues that will arise with the company’s Upgrade to see actual infovelop a solution themselves or pass the problem to other teaUpgrade to see actual infombers, all the while providing users with progress updates.
• Communicate well with clients, paying attention to their concerns and providing clear, regular updates for ongoing requests and issues.
• Formulate workable solutions for recurring issues that will be passed down to the Support team.