Customer Service Representative / Email/chat Support / VA

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($699.99/month)

Mindanao State University–Iligan Institute of Technology
|
Bachelor of Science in Computer Science
2014~2015

Last Active

November 13th, 2024 (yesterday)

Member Since

December 3rd, 2015

Profile Description

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With more than 8 years of extensive experience in customer service and ongoing commitment to the field, I am a team-oriented professional with strong technical skills, adept at excelling in fast-paced environments.
I am proficient in CRM tools such as Zendesk and Rich Panel, along with Google Workspace, and have refined my empathetic communication through effective account management.
I have efficiently managed technical accounts by resolving satellite TV issues, overseen financial accounts by addressing billing questions and implementing payment policies, and handled e-commerce accounts by assisting with orders, tracking, product inquiries, and resolving issues with missing or damaged items.
I am excited to bring my skills and experience, gained through dedication and hard work, to benefit your organization.