Customer Service PRO | Tech-savvy | Zendesk

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 27th, 2025 (today)

Member Since

December 1st, 2022

Profile Description

Ready to ELEVATE your Business with Exceptional Virtual Assistance and
Communication Expertise?
 

4 Years Telecommunication Customer Service Pro
14 Months Virtual Assistant Experience
Cold Calling, Email & Social Media
Management
 
 
PLATFORMS AND TOOLS I USE
 
 -Upgrade to see actual info
 -Slack
 -Zoom
 -Google Workspace
 -Canva
 -AI
-Office 365
 
RESOLVING CUSTOMER COMPLAINTS AND DISPUTES
Efficiently address and resolve customer
complaints to restore trust and satisfaction, ensuring positive customer
relationships are maintained while safeguarding the brand's reputation.
 
GATHERING CUSTOMER FEEDBACK
Systematically collect and analyze
customer feedback to pinpoint areas for enhancement, actively engaging with
customers to foster loyalty and boost overall satisfaction.
 
RESPONDING TO CUSTOMER INQUIRIES
Skillfully manage high volumes of
inquiries across multiple channels, providing accurate and timely information
to ensure customers feel valued and supported throughout their interactions.
 
MANAGING ORDERS
Implement streamlined processes for
order management and issue resolution, minimizing errors and delays to enhance
overall customer experience and satisfaction.
 
APPOINTMENT SETTING, EMAIL AND SOCIAL MEDIA MANAGEMENT
Proficient in outbound sales and
appointment setting, I excel at driving leads and securing appointments. With
expertise in email and social media management, I craft engaging campaigns to
boost brand visibility and nurture client relationships effectively.
 
 If you're ready to collaborate for success,
here are the next steps:
 
Send me a message
Schedule Meeting
Choose one for 30 minutes, and I'll confirm
the time slot