Peter
Experienced Shopify Expert and Customer Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.60/hour ($1,161.60/month)
High school diploma
Last Active
October 30th, 2024 (yesterday)
Member Since
November 27th, 2022
Profile Description
Seasoned Customer Service Specialist with over 10 years of experience in
online retail and e-commerce, including 3+ years of freelancing for
dropshipping companies utilizing Shopify. Proven track record of working with
Fortune 500 companies, where meticulous attention to detail, efficient
multitasking, and alignment with business goals were paramount. Adept in
leveraging advanced e-commerce tools and platforms to streamline operations,
manage order processing, and provide exceptional customer service.
Professional Experiences
Smoke Cartel
Freelance Shopify Specialist
-Shopify platforms for e-commerce and dropshipping businesses.
-Managed product listings, order processing, and customer service, including updates to listings and pricing.
-Enhanced SEO by refining product narratives using AI.
Conduent
Senior Chat Specialist
-Identified and prevented potential fraud during client interactions.
-Ensured proper documentation of chat interactions for future reference.
-Provided accurate information and built rapport with customers for better resolution outcomes.
Teleperformance
Customer Service
-Optimized Provide technical assistance and support for incoming queries and
issues related to computer networking.
-Respond to queries over the phone and
Education
Bachelor of Science in Information Technology | January 2010
University of Cebu
Key Skills
• Shopify Expertise
• Crowdship, Duoplane and Shipstation Expertise
• Order Management and Fulfillment
• Customer Relationship Management
• Advanced Shipping Solutions
• E-Commerce Operations
• Technical Support
• Proficient in Zendesk, HubSpot, HelpScout, and Recharge
• Trello proficient
• Microsoft Office
Top Skills
E-Commerce » Shopify
Experience: 2 - 5 years
Customer Support » Phone Support » English Speaking
Office and Administration » Email Management
Other Skills
Customer Support
Customer Support » Email Support
Customer Support » Phone Support
Office and Administration » Travel Planning
Marketing » Content Creation » Proofreading
E-Commerce » Inventory Management » Quality Control
Customer Support » Technical Support
Customer Support » Social Media Moderation
Customer Support » Forum Community Moderation
Office and Administration » Translation
Experience: Less than 6 months
Office and Administration » Microsoft Excel
Office and Administration » Data Entry
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 122
- DISC
- Dominance: 49/35
- Influence: 17/10
- Steadiness: 88/39
- Compliance: 99/88
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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