Peter

Experienced Shopify Expert and Customer Support

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,161.60/month)

High school diploma

Last Active

October 30th, 2024 (yesterday)

Member Since

November 27th, 2022

Profile Description

Seasoned Customer Service Specialist with over 10 years of experience in
online retail and e-commerce, including 3+ years of freelancing for
dropshipping companies utilizing Shopify. Proven track record of working with
Fortune 500 companies, where meticulous attention to detail, efficient
multitasking, and alignment with business goals were paramount. Adept in
leveraging advanced e-commerce tools and platforms to streamline operations,
manage order processing, and provide exceptional customer service.


Professional Experiences 

Smoke CartelUpgrade to see actual info 
Freelance Shopify Specialist 

-Shopify platforms for e-commerce and dropshipping businesses. 
-Managed product listings, order processing, and customer service, including updates to listings and pricing. 
-Enhanced SEO by refining product narratives using AI. 

ConduentUpgrade to see actual info 
Senior Chat Specialist 

-Identified and prevented potential fraud during client interactions. 
-Ensured proper documentation of chat interactions for future reference. 
-Provided accurate information and built rapport with customers for better resolution outcomes. 

TeleperformanceUpgrade to see actual info 
Customer Service 

-Optimized Provide technical assistance and support for incoming queries and
issues related to computer networking. 
-Respond to queries over the phone and email

Education 

Bachelor of Science in Information Technology | January 2010 
University of Cebu 

Key Skills 

• Shopify Expertise 
• Crowdship, Duoplane and Shipstation Expertise 
• Order Management and Fulfillment 
• Customer Relationship Management 
• Advanced Shipping Solutions 
• E-Commerce Operations 
• Technical Support 
• Proficient in Zendesk, HubSpot, HelpScout, and Recharge 
• Trello proficient 
• Microsoft Office 

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Other Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Travel Planning

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Forum Community Moderation

Office and Administration » Translation

Experience: Less than 6 months

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Basic Information

Age
35
Gender
Male
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  122
DISC
Dominance: 49/35
Influence: 17/10
Steadiness: 88/39
Compliance: 99/88
English
C2(Advanced/Mastery)
Uploaded ID
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