Junalyn

Senior Operations Rep/Data entry/Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 22nd, 2025 (2 days ago)

Member Since

November 25th, 2022

Profile Description

I'm known for being a detail-oriented, well-organized team player.
With expertise and experience in administrative support and customer service, I bring a versatile skill set honed through roles in telecommunications, financial services, and eCommerce ensuring seamless and effective support experiences.
I am proficient at building strong relationships with customers, resolving issues efficiently, and maintaining a high level of satisfaction, whether working in fast-paced environments or with specialized systems.
I take pride in delivering exceptional service with integrity, whether addressing complex issues or handling routine requests. I am always looking for new challenges and opportunities to expand my knowledge and contribute to dynamic team.

Top Skills

Customer Support

Experience: 10+ years

I have started my BPO/Customer service support as a Chat representative in a Telco account/Sales Account for more than 5years. Answer products and services, discuss and resolve billing issues, offer phone insurance, process payments and payment arrangement, make outbound calls for escalated issues and resolves disputes and assist customers with basic technical computer and phone issues. Almost 6 years in Financial account. - taking calls, process credit card applications and check application status, resolve billing issues, process payment and scheduled payments. Assist and walk through online registration, submit payment investigation, create and submit cases for disputes and payment issues. Resolve basic troubleshooting for online access using company’’s app and other related financial tasks.