Experienced Customer Service Representative

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 3rd, 2024 (today)

Member Since

November 29th, 2015

Profile Description

Highlights of Qualifications:
-Eleven years experience in the customer service industry within a multicultural organization
-Commitment to excellent customer service
-Excellent communication and interpersonal skills
-Strong attention to detail, goal oriented
-Relevant Skills Communications and Interpersonal Skills:
-Answered approximately 50 calls per day, applied proper telephone etiquette and built positive rapport to satisfy various customer situations
-Educated customers on what to do when encountering the same issue to avoid calling back and save time

Problem Solving Skills :
-Responsible for improving customer retention through programs and service provided to the customer
-Offered alternative solutions where appropriate with the objective of retaining customer's business

Customer Service Skills :
-Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
-Answered customer concerns, questions, complaints and technical issues regarding product/service with proper telephone etiquette and courtesy