Customer Support Specialist

With almost four years of experience in customer support within a US-based BPO industry, I have developed strong skills in handling customer inquiries, resolving issues, and delivering exceptional service. My role involved managing high volumes of inquiries through various channels, ensuring prompt and accurate responses. I excel in active listening, empathy, and effective communication, resulting in high customer satisfaction. Additionally, I have experience training new team members and handling escalated cases. My background equips me with the resilience and adaptability needed to thrive in any customer service role.

With two years of experience in data entry, I have developed strong skills in managing and ensuring the accuracy of data in Excel files using provided scripts. My role involved meticulous data management, ensuring precision and consistency across all entries. I excel in maintaining data integrity and have a keen eye for detail, which helps in identifying and correcting errors promptly. My proficiency with Excel scripts has enabled me to streamline processes and improve efficiency. My background in data entry equips me with the necessary skills to excel in any data management role.

With my experience in managing email communications, I have developed exceptional skills in handling and organizing email correspondence efficiently. My role involved prioritizing and responding to emails promptly, ensuring clear and professional communication. I excel at maintaining an organized inbox, filtering important messages, and following up on pending tasks. My attention to detail and strong organizational abilities have consistently contributed to smooth and effective communication within the team. My experience equips me with the proficiency and reliability needed to excel in any email management role.